ENGLISH LANGUAGE DELIVERY

This course will provide Middle Leaders (ML) with the opportunity to identify a range of difficult contexts and complexities which arise when engaging with parents or staff regarding sensitive issues such as mental health disorders, concerns around neglect or abuse and special educational needs. This is for leaders who wish to enhance skills in managing difficult or sensitive conversations with parents or staff in relation to vulnerable students. The course will allow ML to explore a range of communication management strategies, identifying PINs (Positions, Interests, Needs), utilize mediation, compassionate curiosity and restorative practice, and identify the personal attributes necessary to manage sensitive conversations as an effective Middle Leader. Through examination of case studies, and application of skills, you will discuss and examine effective approaches for the ML, demonstrate the necessary language and soft skills, and be able to summarize your intentions and anticipated outcomes as a leader when managing difficult conversations.

Course objectives

To gain an understanding of the importance of soft skills in leadership
To explore situations and conversations which may be difficult and/or sensitive in nature.
To understand why sensitivities may exist around mental health, disability and child neglect or safeguarding.
To identify strategies to plan for and approach the management of such conversations, seeking positive outcomes for all participants.
To discuss and rehearse communication management strategies that a Middle Leader can draw upon.
To know what personal skills and qualities school leaders bring to the management of complex interpersonal communications and conflict resolution.

Target Audience: Middle Leaders

Certification: Tier 4 Middle Leadership Certificate of Professional Development with transcript will be awarded to participants upon completion.

How the course is assessed: Participants will complete activities related to managing difficult and sensitive conversations.

Prerequisites: Participants should already be enrolled on the ATA Middle Leadership Programme